We understand that plans can change, and we strive to be as fair and transparent as possible with our cancellation policy. Below are the details of our refund policy:
General Refunds
- Processing Fee: All refunds are subject to a 5% processing fee.
Cancellation Before Check-In
- 14 or More Days Before Check-In:
- You will receive a 100% refund of your booking amount (minus the processing fee).
- 7 to 13 Days Before Check-In:
- You will receive a 50% refund of your booking amount (minus the processing fee).
- Less Than 7 Days Before Check-In:
- Unfortunately, no refund will be provided for cancellations made with less than 7 days’ notice.
(See Exception Below)
- Unfortunately, no refund will be provided for cancellations made with less than 7 days’ notice.
Special Exception for Last-Minute Bookings
- If Your Booking Is Made Within 14 Days of Check-In:
- You are eligible for a 100% refund (minus the processing fee) if you cancel within 12 hours of making the booking.
This policy ensures we can maintain fairness while balancing the needs of our guests and the operational demands of our coliving space. If you have any questions or concerns, feel free to reach out to us directly.
